Support Portal

Backup Overview

All servers provide data backup mechanisms, including self-serve file version recovery and the option of Cloud-based remote backup. 

The automated Backup process that runs periodically on each server backs up all the permanently stored data on the server locally, encrypts it and then uploads it to the Cloud to create an off-site, encrypted copy of the data if you have purchased this option).  The process is quality-of-service (QoS) managed, meaning that it uses all available bandwidth but does so on a lower priority than all other traffic; that is, the process automatically scales back if there are other types of traffic that need to be prioritised.

What is backed up and when

Domain Controller (ZDC)

The domain controller is backed up every night at approximately 2300. The C: drive (which includes the Active Directory database) is backed up with a VSS-aware snapshot backup and does not require any downtime of the VM. If you wish to perform a recovery from this backup, please raise a request to do so with the Support Team.

File Server (ZFILEMGR2)

The File Server maintains hourly snapshots of user and group files on the server. These snapshots allow users to self-serve recovery of modified or deleted files by simply using a Windows client’s Previous Version function as described here. If you need to restore a file which isn’t available in Previous Versions or you do not have access to a Windows client, please raise a support request.

The period of time that previous versions are available depends on the capacity of the File Share. File Share storage capacity unused by users and groups provides capacity for the file snapshots. Should the snapshots fill the available capacity, the oldest snapshots will be automatically deleted from the server.

The fileserver data is backed up every night at approximately 23:00 and does not require any downtime of the VM. The data stored on the file server is backed up incrementally.  If you need to restore a file which isn’t available in Previous Versions, please raise a request to do so with the Support Team.

Custom Virtual Machines (ZAPP and ZLAPP)

The Custom Virtual Machines are backed up every night at approximately 2300. The C: and D: drives are both backed up with a VSS aware snapshot backup and do not require any downtime of the VM. Further details on the Custom Virtual Machine backup methods can be found here. If you wish to perform a recovery from the backup of a Virtual Machine, please raise a request to do so with the Support Team.

Windows Management Virtual Machine (ZMANAGE)

The Windows Management Virtual Machine is backed up in full weekly (on Tuesday evenings at approximately 23:00). This is a VSS-aware snapshot backup and does not require any downtime of the VM. If you wish to perform a recovery from this backup, please raise a request to do so with the Support Team.

Gateway Control Console (ZNETMGR)

The Gateway Control Console is backed up every night at approximately 23:00 and does not require any downtime. If you wish to perform a recovery from this backup, please raise a request to do so with the Support Team.

 

Cloud Backup

For customers who have the optional Cloud Backup and Disaster Recovery service, the local backup files are copied to a remote Cloud-based backup location.

The Cloud backup is QoS managed so that it will operate continuously and use all available bandwidth, but will do so on a lower priority than other network traffic, so it will scale back if there are other types of traffic that need to be prioritized.

The backup data remains encrypted both while in transit to the Cloud, and once at rest in the Cloud.

 

Local Backup Data Retention

With Cloud Backup
For servers that include the Cloud Backup and Disaster Recovery product option, data is backed-up locally only until the data has been successfully uploaded to the Cloud.
The local backup area is able to hold data from several days’ worth of backup processes if necessary. So even in the event of a WAN outage or Cloud storage issue that may cause the daily Cloud backup to fail, data will be regularly backed-up locally.

Without Cloud Backup
For servers that do not include the Cloud Backup and Disaster Recovery product option, the local backup area is sized so that it can hold enough historic data to ensure the server can be restored back to its previous state when the last good backup was taken, in the event of a major loss of data.

Cloud Backup Data Retention

Data is backed-up to the Cloud for servers that include the Cloud Backup and Disaster Recovery product option.

Cloud storage is automatically sized so that it can hold enough historic data (a combination of a full backup and regular incremental changes) to ensure the server can be restored back to its previous state when the last good backup was taken, in the event of a major loss of data.

In order to provide protection against events that may have resulted in corrupted data being backed-up to the Cloud, such as a CryptoLocker infection or accidental deletion, thirty days data retention in the Cloud is supported as part of the Cloud Backup and Disaster Recovery service.

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