Support Portal

How to reset the password of an existing user

You can reset the password of a user using the User Control Console.  

You can find out the URL for the User Control Console from the Commissioning Console.

(The URL will be in the format You will need to replace with the Active Directory Domain name of the server.)

To do this, follow these steps:

Step 1: Log into the User Control Console.

Step 2: Click on the Users Tab at the top of the page.

Step 3: Click on the name of the user account you wish to reset the password for.

Step 4: Click on the Edit button.

Step 5: Select the check box next to Reset Password.

Step 6: Click on the Confirm button.

The new password will be displayed on the web page.


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